Privacy

We are required to tell you about your personal data that is being collected and used, how it is being collected and from who, what allows us to do this (the legal bases), how long we are keeping it and tell you about your rights. This privacy notice meets that requirement.

Local Trust collects, processes and stores personal information (i.e. information that relates to you from which you can be identified such as your name, address and other contact details) in accordance with its obligations under UK and EU data protection law.

This Policy outlines the personal data collection and processing practices related to Local Trust’s website www.learningfrombiglocal.org.uk and the associated communications channels.

This Policy does not cover all personal data processing operations by Local Trust, for example, data processed in connection to the Local Trust and Big Local Community websites, staff and human resourcing, research projects and events, covered by internal policies and procedures.

The data controller for data collected and processed in accordance with this Policy is Local Trust (Information Commissioner’s Office registration no. ZA003370). Local Trust is a charitable company limited by guarantee (Local Trust company no. 07833396, Local Trust charity no. 1147511).

Local Trust is the sole corporate trustee of Big Local Trust, a charitable trust registered in England and Wales (number 1145916) and runs the Big Local programme.

Local Trust’s address is: Local Trust, Canopi, 82 Tanner Street, London, SE1 3GN.

Any questions regarding this Policy or any other data protection issue related to Local Trust should be submitted in writing to the above address or by email to learningfrombiglocal@localtrust.org.uk

Local Trust manages the development, funding and implementation of the Big Local programme and other programmes. It aims to enable residents to make their communities and areas even better places to live by helping them develop and use their skills and confidence to identify what matters most to them and to change things for the better. To meet these objectives, Local Trust needs to collect and process personal data, including data related to the use of learningfrombiglocal.org.uk. Local Trust is committed to protecting personal privacy and ensuring that all personal data it collects and uses is processed in accordance with UK and EU data protection law.

In accordance with these principles, Local Trust limits the amount of data it collects to that which is needed to meet its objectives and will only ever use the data that it collects for purposes that are related to these objectives. Local Trust will never sell the personal data it collects and makes every reasonable effort to protect the data under its control against unauthorised access and misuse.

Local Trust also engages third-party service providers and partners to help it meet its objectives. Local Trust makes every reasonable effort to use service providers who are equally committed to protecting personal privacy and comply with applicable data protection laws.

The personal data processed on learningfrombiglocal.org.uk is limited to information about usage of our website (traffic data, including data derived from ​“cookies”).

We also process the data that you may input into learningfrombiglocal.org.uk such as search queries and names, email addresses and messages sent through our contact forms.

This data is used to help us understand how people use learningfrombiglocal.org.uk in order to improve our communication and content

Local Trust also uses social media platforms to link to and disseminate information about Local Trust, learningfrombiglocal.org.uk and the Big Local programme. Local Trust social media accounts and pages are managed by Local Trust staff members. Local Trust does not import or export any information on its followers or subscribers from or to these platforms. Local Trust may however communicate through direct messaging over social media.

Local Trust takes all reasonable steps to ensure that personal data is held securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although Local Trust does its best to protect personal data, it cannot guarantee the security of personal data transmitted to any of its websites. Any such transmission is therefore at the website user’s own risk. For personal data in its possession, Local Trust implements various technical and organisational measures in order to prevent unauthorised access. Wherever possible it encrypts the data it collects, transmits and stores. Access controls within the organisation limit the number of people who have access to personal information to those that need it in connection with their job or contractual obligations.

Any personal data will not be retained for any longer than is necessary for the lawful purposes for which it was collected and processed. We may, in some cases, keep personal data for longer to establish, exercise, or defend our legal rights and the legal rights of our clients. In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it. While we retain your personal data, we will ensure that it is kept securely and protected from loss, misuse or unauthorised access and disclosure. Once the retention period is reached, we will delete your personal data.

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put arrangements and security mechanisms (a contract or a data sharing agreement) in place to protect the data and to comply with our data protection, confidentiality and security standards. 

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable data protection legislation.

We may contract with data processors to provide email, system administration, document management and IT storage services. Any personal data shared with a data processor for this purpose will be governed by appropriate safeguards and contracts under data protection law.

• Local Trust partners and service providers
• Local Trust works with a carefully chosen group of third-party service providers to perform tasks on its behalf.
• Krystal to host the learningfrombiglocal.org.uk website
• Craft as a content management system for learningfrombiglocal.org.uk
• William Joseph to maintain learningfrombiglocal.org.uk
• Campaign Monitor to provide Local Trust email services and manage our email lists
• Facebook, Twitter, YouTube, BlueSky, LinkedIn, Vimeo and SoundCloud to reach users of those platforms
• Google analytics, Hotjar and Salesforce.com Fluent Technology to provide statistical information about the use of the learningfrombiglocal.org.uk website
• Salesforce.com for customer relationship management to improve our communications

Local Trust only uses these service providers to perform the specific tasks listed above. However, these service providers may also use and retain personal data in accordance with their own policies, practices and legitimate interests.

While Local Trust has taken reasonable steps to ensure that these data processors comply with this policy and EU data protection law, users are advised to consult the privacy policies of these companies for further information about their practices. Users of social media platforms do so in accordance with the policies and terms of use of their operators.

Local Trust may also engage additional third-party service providers to provide services such as information technology support. These activities may involve the access to the personal data held by Local Trust. In these instances, Local Trust will take reasonable steps to ensure that any such data processing is carried out in accordance with this Policy. This includes conscientiously selecting service providers and only working with trusted partners.

Like most websites, learningfrombiglocal.org.uk use ​“cookies” to administer content to their visitors. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Local Trust may also disclose personal information to third parties in the following situations:

• If Local Trust or all its assets are transferred to a successor body, in which case personal data under its control will also be transferred
• If Local Trust is required by law to share personal information with the police or other external agencies
• To protect the Local Trust, its partners or others against fraud or illegal activity

The personal data processed by Local Trust via learningfrombiglocal.org.uk is stored within the European Economic Area and processed in accordance with UK and EU data protection law.

Local Trust retains personal data only for as long as necessary in accordance with the above purposes and applicable laws. When personal data is no longer necessary for these purposes it is securely deleted.

Personal information uploaded to learningfrombiglocal.org.uk may be kept for longer periods in accordance with Local Trust’s legal and charitable obligations, and in accordance with auditing requirements.

For consent-based services from which you can opt-out at any time, such as permission to use your personal data on this website (e.g. a photograph which you feature in), Local Trust keeps personal data until it receives instructions to the contrary. Should you wish to opt-out of previously provided consent for the use of your personal data on this website, you can do so by emailing us: learningfrombiglocal@localtrust.org.uk

In the event that the Policy is changed at any time, the date and nature of the change will be clearly indicated in this privacy statement.

In the event that the change has a material impact on the handling of personal data, Local trust will contact the data subjects to inform of the changes and where appropriate seek their consent.

We hope that you will never need to, but if you do wish to complain about our use of personal data, please send an email with the details of your complaint to: learningfrombiglocal@localtrust.org.uk . We will investigate and respond to any complaints we receive. 

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website: ICO Make a Complaint

If you have any questions about this ​‘Privacy Notice’ or how and why we process personal data, please contact us by email at: learningfrombiglocal@localtrust.org.uk

Or by post: Local Trust, Canopi, 82 Tanner Street, London, SE1 3GN.